I'm having trouble signing in
If you try to sign into the site, but get an error message, check these things:
- Check to make sure you're using the right email address when signing into your account.
- Is "auto-complete" wreaking havoc? If you start to type in your email address and your web browser "automatically completes" the information, then you might get an error message. This happens when your browser remembers the wrong username. To fix that, clear your browser's stored information and start fresh.
If you can sign in, but your browser signs you out...
If the security settings in your web browser are set too high, then you may have trouble remaining signed in to the site. You'll be able to sign in, but then when clicking to go to a new page, your browser will log to you out. To resolve the problem, add http://www.urbanthreads.com as a trusted website in your web browser. Settings and process may vary depending on your browser.
How can I change or update my email address?
If you are needing to update your email username or merge multiple accounts, please email the following information to support@urbanthreads.com :
- Old email address
- New email address
- Zip/Postal code OR previous order number
Once the information is verified, we will update your account username and move your order history to the new account.