• Signing in and Profile Options

  I'm having trouble signing in If you try to sign into the site, but get an error message, check these things: Check to make sure you're using the right email...

• Refunds and Exchanges

  Refund Policy Because our products are digital and available for immediate download, all sales are final and we’re unable to offer refunds or exchanges. We kindly ask that you double-check your...

• Downloading Instructions

  Download Designs from Your Order History There are multiple ways to download previously purchased designs from your order history and Download Center. Download All Designs is a great option to...

• FAQ

  How are designs delivered? All designs and packs at Urban Threads can be downloaded after purchase. That means that you can shop and sew anytime -- day or night. We...

• Opening and Transferring Designs

  How do I put a design on a USB? Many embroidery machines read designs from a USB drive. Here are some tips on how to load your new Urban Threads...

• Ordering Designs

  Urban Threads has a variety of designs for your machine embroidery projects. Begin browsing through the main menu in the upper left of your screen. From there, you can navigate...

• Color Questions and Color Sheets

  What and where are the color change sheets? When you open designs on your computer or load to your machine, you'll notice that the colors are different from the samples...

• Stitching a Design: Troubles & Solutions

  Checklist: Before embroidering a design After downloading a design, check these details before you embroider: Size and Stitch Count Each design's size and stitch count are shown on the website...