Frequently Asked Questions
Welcome to Urban Threads! So you've got some questions, eh? Click on a topic below to jump to the answer. If you don't see your question addressed here, contact us and we'll help you out.
Registration, Ordering, Downloading
- Who are you? What exactly are you selling here?
- How do I register? What happens when I do?
- How do shared logins work across Urban Threads, Embroidery Library, and Craft Genesis?
- I can’t log in. Help!
- How can I get your awesome weekly newsletter?
- How do I place an order?
- What forms of payment do you accept?
- Which machine embroidery format should I order?
- I ordered the wrong machine embroidery format. Can I get a different format?
- I ordered some designs. When and how do I get them?
- How do I unzip designs?
- I lost a design I purchased. Can I download it again?
- Can I get a refund/return/exchange?
Using the Designs
- May I sell stuff I stitch with your designs? What's your licensing policy?
- Where’s the color change sheet for my machine embroidery design?
- My machine is telling me to stitch a design in odd colors. What do I do?
- Can I resize the designs?
- For more tips and guides to using the designs, see the Tutorials section of the site.
