If you accidentally order the same product twice, contact us within a year of purchase and we'll give you a refund or a credit for the site.

If you accidentally ordered the wrong type of design (say, machine embroidery instead of hand embroidery), or you ordered a design that's too large for your machine's embroidery area, contact us within a year of purchase and we’ll switch it for you at no charge.

Everything for sale on Urban Threads is instantly downloadable, which means you can't return the designs. Once you download a file, it's on your computer, and there's no real way to "give it back" – so no refunds are available for cases other than duplicate purchases. All machine embroidery designs are stitched out and checked for quality before they're posted on the site (and we’re picky!). If you're having trouble with a design, contact us and we'll work with you to help you find the source of the problem. Please send your order number, type of machine you have, type of fabric and stabilizer, as well as a detailed description of the problem.